PLEASE SEE OUR RETURNS & EXCHANGES POLICIES BELOW
We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.
As service is a priority to us at Horse & Rider, we will accept returns in certain circumstances. However, you will be responsible for the freight to return any item to us. Items must be returned in clean, original, unworn condition with all tags.
Please contact [email protected]
For any questions, email phone +1 845-609-7111.
EXCHANGES
We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, Greg Grant Saddlery reserves the right to charge a handling fee.
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.。
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.
If you need to return goods, please contact our team for a Return Authorisation Number either via email or phone: +1 845-609-7111. A Return Authorisation Number will be provided via email with instructions on how to return your goods to us. In the instance of ‘change of mind’ returns you will be required to incur any postage costs. Please note: this needs to be done within 14 days of receipt of your goods.
For any questions, email phone +1 845-609-7111.
NON-RETURNABLE ITEMS
Please remember that items that match the image and description advertised cannot be returned unless they are deemed defective. Clothes and rugs can only be returned if found to be defective prior to wearing or washing.